I cannot log in, because my email address is already in use. What should I do?

You have probably tried to log in before using the SURFconext button. If you have not yet purchased a product, this will not work. After [Buy now] with the required product, click [Login with SURFconext]. Then first log in with your institution-related information (email address and password). You can then continue in the order process

I have not yet received login details, but have already paid. What should I do?

There are several reasons why this may be so;

• you have chosen that your institution pays (Kostenplaats). The BROK coordinator of your institution must first approve your application. This can take up to 2 days.
• you have chosen your institution pays (Kostenplaats). The BROK coordinator of your institution has already admitted you, but the e-mail has ended up in your spam folder. Then try to log in with the information you provided. 
• you paid yourself. You will then receive the email with login details when the payment has been received.

 If this does not help you out, submit a ticket with the [Help] button.

I previously participated in the old eBROK, can I use my old login details?

No, unfortunately that is not possible. The eBROK has been taken over by a new provider (Elevate). You will always have to purchase a new product before you can log in.

I want to log in but cannot reset my password. What should I do?

You have most likely registered with the SURFconext link. This means that you log in with your institution-related data. We cannot change this for you. Click on [SURFconext] at login and use your institution-related information to login.

Please note , this only works if you have previously purchased a product via the new eBROK learning environment. After [Buy now] with the required product, click [Login with SURFconext]. Then first log in with your institution-related information (email address and password). You can then continue in the order process

I have gone through the re-registration, do I get a certificate?

You will not receive a new certificate by default. You can request this from the EMWO.

I have gone through the re-registration, will I still receive notice?

By default, you will not receive a message after going through the re-registration. Your certification (when all requirements are met) is automatically adjusted in the BROK register.

Please note, this may take a while.

I have to take an exam, what materials can I use?

You have access to all materials from the eBROK learning environment anyway. For all other questions about the exam, please visit the EMWO website (www.emwo.nl).

I want to do the reregistration, but am not in the BROK register, what should I do?

You can contact the EMWO, they manage the BROK register. They can send you the necessary information. You can email to info@EMWO.nl.

Where can I change my CSB date?

You can change your CSB date up to 1 (one) day before the scheduled CSB in the 'Agenda' tab.

For the reregistration, I need a candidate number. Where can I find this? 
You can find the candidate number in the BROK register.
Please note, make sure you fill in the correct number, otherwise your reregistration will not come through accordingly!

Where can I change my exam date?

You can change your exam date up to 9 days before the planned exam in the 'Agenda' tab.
Please note, it is not possible to change the date within 9 days.
When you've failed the exam, you can purchase a re-take 1 day after the first original exam. 

How can I purchase a re-exam? 

To purchase a re-exam you must first log out. On the landing page of www.nfu-ebrok.nl you can click on [I want to retake the exam]. Then click on [buy now], after which you can log in as you normally do and you can plan the re-exam. You can only purchase a re-exam if your previous exam was at least 24 hours ago. 

Will I receive an invoice?

You will only receive an invoice if you have completed the payment yourself. You will then receive this by email. If you have chosen to pay via [Cost center], the invoice will go directly to the institution indicated by you. 

I cannot open the modules, what should I do?

You most likely clicked directly on [Login with SURFconext '] without first purchasing a product. You will first have to purchase a product, then you will have access to the learning environment. 

You can still purchase a product via www.nfu-ebrok.nl and [Buy now]. Then choose the option [Login with SURFconext] on the next screen. You can then go through the rest of the order process and the product will be added to your account. After that, the learning environment is accessible.

I am looking for important documents.

Here you can find:

- Privacy statement
- Terms of delivery

Is your question not listed here? Below you will find more information about the Certification, the Learning Environment and the Continuous Registration. Don't answer your question yet? Then submit a ticket via the 'Help' button on the right side of your screen!